Privacy policy

Queen's Hand Privacy Policy Last updated: September 30, 2026

Queen's Hand ("we," "us," "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information We Collect

When you place an order or contact us, we may collect:

  • Your name, email address, phone number, and delivery/billing address
  • Order details, including your selected sizing and product preferences
  • Payment information (processed securely by our payment provider — we do not store your full card details)
  • Communications you send us (e.g. via email or social media platforms)

How We Use Your Information

We use your information to:

  • Process and fulfil your order
  • Communicate with you about your order, including shipping updates
  • Respond to customer queries and support requests
  • Improve our products and customer experience
  • Send marketing communications, where you have opted in (you can unsubscribe at any time)

Who We Share It With

We share your information only where necessary, including with:

  • Our courier/delivery partner, to fulfil shipping
  • Our payment processor, to process payment securely
  • Shopify, our e-commerce platform provider, which processes data on our behalf in line with its own privacy practices

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law (e.g. for tax and accounting records).

Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal record-keeping requirements
  • Object to the processing of your information for direct marketing
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

Cookies

Our Site may use cookies to improve your browsing experience and understand site usage. You can disable cookies in your browser settings, though this may affect Site functionality.

Contact Us

For any privacy-related questions or requests, contact us at queenshandsa@gmail.com.