Terms of service

1. About Us

Queen's Hand ("we," "us," "our") is a South African-based, handmade luxury press-on nail brand, operating online only.

  • Business name: Queen's Hand
  • Trading as: Sole proprietor (not yet registered as a company or CC)
  • Email: queenshandsa@gmail.com

2. Our Products

2.1 All Queen's Hand press-on nail sets are handmade to order in small batches. As each set is handcrafted, slight variations in pattern, shimmer, colour, or finish may occur between sets — this is a natural result of the handmade process and not considered a fault.

2.2 Product images are for illustrative purposes. Colours may appear slightly different depending on your screen settings and lighting.

2.3 We reserve the right to discontinue, modify, or update any design, pricing, or product range at any time without prior notice.

3. Sizing and Custom Orders

3.1 At checkout, you will be asked to select your Length (Short, Medium, or Long) and your individual finger sizes (Thumb, Index, Middle, Ring, Pinky).

3.2 It is your responsibility to measure and select your correct sizes before completing your order. We recommend consulting our sizing guide before purchasing. Queen's Hand is not responsible for incorrect sizing selected by the customer.

3.3 Because each set is custom-made to your submitted sizes, we are unable to accept returns, exchanges, or cancellations based on incorrect self-measurement. This does not affect your rights under Section 6 (Faulty or Damaged Goods) below.

4. Pricing and Payment

4.1 All prices are listed in South African Rand (ZAR). Queen's Hand is not currently registered as a VAT vendor, and prices therefore do not include VAT.

4.2 We reserve the right to change prices at any time. The price charged will be the price displayed at the time your order is placed.

4.3 Payment is processed securely through our payment gateway at checkout. We do not store your full payment card details.

4.4 Your order is only confirmed once payment has been successfully received.

5. Order Acceptance, Processing and Cancellation

5.1 Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock/production limitations.

5.2 Because our products are handmade to order, please contact us within 5 hours of placing your order if you need to cancel or amend it. Once production has begun, we may not be able to accommodate changes or cancellations.

5.3 Estimated production and dispatch times will be communicated on the Site or at checkout. These are estimates and not guaranteed delivery dates.

6. Shipping and Delivery

6.1 We currently ship within South Africa via

6.2 Delivery times are estimates only and may be affected by courier delays outside our control.

6.3 Risk in the goods (loss or damage) passes to you once the order has been delivered to the address provided at checkout. Please ensure your shipping address and contact details are accurate — we are not responsible for orders delayed or lost due to incorrect address information provided by the customer.

6.4 Shipping fees, if any, will be displayed at checkout before payment.

7. Returns, Exchanges and Refunds

7.1 As our products are made to order and customised to your submitted measurements, and for hygiene reasons associated with cosmetic/beauty products, we do not accept returns or exchanges for change of mind, or for incorrect sizing selected by the customer.

7.2 In line with the Electronic Communications and Transactions Act (ECTA), the standard 7-day "cooling-off" right for online purchases does not apply to goods made to the customer's specifications or which are, by their nature, not suitable for return due to health or hygiene reasons — which includes custom-sized, handmade press-on nails.

7.3 This does not affect your statutory rights under Section 6 (Faulty or Damaged Goods) below.

8. Faulty, Damaged, or Incorrect Goods

8.1 In accordance with the Consumer Protection Act 68 of 2008, if you receive goods that are defective, damaged in transit, or materially different from what you ordered (e.g. wrong design sent), please contact us within 7 days of delivery at queenshandsa@gmail.com with your order number and photos of the issue.

8.2 Where a genuine fault or error on our part is confirmed, we will, at our discretion, offer a repair, replacement, or refund.

8.3 This warranty does not cover damage resulting from normal wear, improper application or removal, or failure to follow the included care instructions.

9. Product Care, Safety and Disclaimer

9.1 Queen's Hand press-on nails are a cosmetic accessory product. Please perform a patch test if you have sensitive skin or known allergies to adhesives before full application.

9.2 Discontinue use immediately and consult a medical professional if you experience irritation, redness, or an allergic reaction.

9.3 Our products are not intended for use by children under 12 without adult supervision.

9.4 Application and removal instructions are included with every order. Improper use may result in damage to the natural nail; Queen's Hand is not liable for damage arising from improper use.

10. Intellectual Property

10.1 All content on this Site — including the Queen's Hand name, logo, emblem, product photography, designs, and written content — is the property of Queen's Hand and may not be copied, reproduced, or used without our prior written consent.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Queen's Hand's total liability to you for any claim arising from your use of the Site or purchase of our products shall not exceed the amount you paid for the relevant order.

11.2 We are not liable for any indirect, incidental, or consequential loss arising from the use or misuse of our products.

11.3 Nothing in these Terms limits any right or protection you have under the Consumer Protection Act that cannot lawfully be excluded.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). Please refer to our [Privacy Policy] for full details on how we handle your data.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Site will be subject to the jurisdiction of the South African courts.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

15. Contact Us

For any questions regarding these Terms, please contact us: