Shipping policy

Queen's Hand Shipping Policy Last updated: September 30, 2026

Delivery Area

We currently ship within South Africa only.

Processing Time

As each set is handmade to order, please allow 2-3 business days for production before your order is dispatched. During high-demand periods (e.g. launches, holidays), processing may take slightly longer — any delays will be communicated where possible.

Delivery Time

Once dispatched, delivery typically takes 3-5 business days depending on your location, via Bob Go. Delivery times are estimates and are not guaranteed, as they depend on factors outside our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and delivery type selected.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, SMS or Whatsap.

Incorrect Address

Please double-check your delivery address at checkout. Queen's Hand is not responsible for orders delayed or lost due to an incorrect address provided by the customer. Additional shipping fees may apply if a parcel is returned to us due to an incorrect address and needs to be re-sent.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery window, please contact us at queenshandsa@gmail.com with your order number, and we will investigate with our courier partner.