Refund policy
Queen's Hand Return & Refund Policy Last updated: September 30, 2026
Made-to-Order Products
All Queen's Hand press-on nail sets are handmade to order, based on the individual finger sizes and length you select at checkout. Because of this, and for hygiene reasons associated with cosmetic/beauty products:
- We do not accept returns or exchanges for change of mind.
- We do not accept returns or exchanges where the customer has selected incorrect sizing. It is your responsibility to measure your nails correctly before ordering — please refer to our sizing guide before purchasing.
- In line with the Electronic Communications and Transactions Act (ECTA), the standard 7-day online "cooling-off" right does not apply to goods made to a customer's specifications, or to goods which are not suitable for return for health or hygiene reasons.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged in transit, or is materially different from what you ordered (e.g. the wrong design was sent), you are covered under the Consumer Protection Act 68 of 2008.
To report an issue:
- Contact us within 7 days of delivery at queenshandsa@gmail.com.
- Include your order number and clear photos of the issue.
- We will review your claim and respond within 1-3 business days.
Where a genuine fault or error on our part is confirmed, we will offer (at our discretion) a repair, replacement, or refund.
Refund Method and Timing
Approved refunds will be processed back to your original payment method within 5-10 business days of approval. Please note your bank or payment provider may take additional time to reflect the refund.
Cancellations
Because production begins shortly after your order is placed, cancellation requests can only be accommodated within 5 hours of placing your order. Please contact us immediately at queenshandsa@gmail.com if you need to cancel.
